FREE DELIVERY
ON ORDERS OVER £30 TO UK MAINLAND
WE SHIP
WORLDWIDE
FREE
SWATCH SERVICE

Terms and Conditions

The Website, Ochre And Ocre and you
Use of the website
Privacy Policy
Delivery
Payment and taxes
Placing an order
Payment
Returns
Sales
Your right to cancel
Conformity of goods
Disclaimer and Limitations of Liability
Copyright

The Website, Ochre And Ocre, and you

This website, found under the www.ochreandocre.com URL, is operated by Ochre And Ocre Limited, and references to “we”, “us” and “our” shall be deemed to be references to Ochre And Ocre. References to “you” and “your” shall be deemed to be references to person placing an order via this website.

Your use of this Website is governed by the Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and placing an order on the Website you agree to be bound by the Terms and Conditions. Ochre And Ocre may revise these Terms and Conditions at any time by updating this posting. You should therefore check the Terms and Conditions periodically for changes.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

A contract between the customer and Ochre And Ocre Limited for the sale of our products will only exist once an order has been accepted, processed and despatched, (at which point your credit/debit card will be charged for the value of the goods despatched). This does not affect your statutory rights.

Use of the website

Eligibility to be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under English law you must:

  1. register to use the website

  2. be the holder of a valid debit / credit card

  3. be 18 years of age or older

You warrant that the personal information, which you are required to provide when you register as a customer, is true, accurate and current in all respects. If your personal information changes then please notify us immediately, by emailing customerservice@ochreandocre.com.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You also agree to keep your password and account details confidential, and take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to someone else, or is likely to be used in a way unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be in accordance with the Privacy Policy.

You can cancel your registration with the website at any time by sending notice of cancellation to customerservice@ochreandocre.com

Privacy Policy

Our data collection and storage is governed by the rules of the Data Protection Act 1998. Our mailing list and email list are for our exclusive use and we do not intend to pass these details on to other companies. By ordering online, you give us your consent to use your personal details for processing your order, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined below.

You will only receive promotional information from us if you opt in by ticking the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional email with the word “unsubscribe” in the subject line, or by emailing us at customerservice@ochreandocre.com. We will then make sure your personal information is deleted from our mailing list and databases in accordance with our administrative policies, (e.g. we may be required to retain your address details in relation to any credit card purchase for a period of not less than 6 months). If all (or substantially all) of our assets which are used to operate our business are acquired by a third party, then your personal information may be transferred to that third party.

If you would like to check the details we hold about you please do not hesitate to contact us. We can provide you with a readable copy of the personal information which we keep about you within 30 working days, although we will require proof of your identity and any such request for personal information must be received by us in writing. We are entitled to levy a reasonable charge, (such charge shall not exceed £10) in order to provide this information to you. If you have a concern or query regarding our privacy policy please email us at customerservice@ochreandocre.com

Delivery

We make every effort to dispatch orders within 48 hours.

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Time for delivery shall not be the essence of the contract.

An invoice will be sent out with every order unless it is being sent to a gift recipient. In this case if you would like a copy of the invoice please advise us.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Ochre And Ocre does not accept any liability whatsoever for delayed delivery caused by a third party.

As soon as you have received the goods, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with Returns Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date.

Delivery of the Goods shall be made to the address for delivery you provide on the order form. It is important that this address is accurate and that we have a contact telephone number. Certain parcels may require a signature on delivery. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you.

You will assume all risk in the goods on delivery or, if you wrongfully fail to take delivery of the Goods, on tender of delivery of the Goods by us or our carrier. Upon delivery of the Goods to you, we will also provide you with sufficient details to enable you to:
1.exercise your right of cancellation; and
2.address any intended cancellation or complaints to the correct place of business.

UK Delivery

Delivery Options

Cost

Delivery Times

Standard

(Orders up to £30)

£2.75

3 to 5 working days

Standard

(Orders £30 and over)

FREE

3 to 5 working days

Next Day

Monday to Friday only

£7.50

Orders must be placed by 12 Noon

Signature may be required

Not available for remote postcodes

Saturday delivery

£15

Orders must be placed by Friday before 12 noon

Signature may be required

Not available for remote postcodes

 

Our standard delivery method is by Royal Mail's standard parcel service in the UK. Please allow 3-5 working days for all items.

If you are not present when your parcel arrives Royal Mail or the courier company will leave a calling card for you to collect the parcel from your local Post Office, or courier depot.

PLEASE ENTER YOUR CONTACT TELEPHONE NUMBER WHEN ORDERING as the courier may need to call you to get your delivery to you.

If you enter your workplace as the delivery address please make sure you enter your company name.

If you wish to change your delivery address at this stage there will be a charge of £5.95

Next day deliveries: Due to the time it takes to gift wrap something nicely, next day delivery is not possible on gift wrapped orders.

Addresses in special domestic regions, not on the UK mainland, such as Isles of Scilly, Channel Islands, Isle of Man and Northern Ireland, there may be a surcharge. If this is the case we will notify you.

Europe and International Delivery

 

Delivery Options

Cost

Delivery Times

EUROPE

Dependant on weight and volume

3 to 5 working days

WORLD ZONE 1

Dependant on weight and volume

5 to 10 days

WORLD ZONE 2

Dependant on weight and volume

7-14 days

We can ship around the world. International delivery costs are calculated depending on the total volumetric weight of your order and the country of delivery.

 

To find out how much our International delivery costs are, add your items to the basket, go to the check out page and enter your delivery address. Our website will calculate the shipping cost and exclude the VAT for countries outside the EU automatically.

PLEASE NOTE THAT COUNTRIES OUTSIDE OF THE EU MAY HAVE TO PAY LOCAL IMPORT DUTIES ON RECEPTION OF THE GOODS

All transactions will be in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment.

Payment and taxes

Ochre And Ocre is an English company, and therefore all of our prices are in £’s sterling.

We accept online payment in a secure environment by credit card. All prices quoted on this website are accurate at the time of publication and are quoted in either pounds sterling and where appropriate are inclusive of UK sales tax (VAT), at the current rate. If your order is being sent to a member state of the European Union (EU), then the selling price will include VAT at the current rate. If your order is being despatched to a destination outside the EU, then your current sales tax will be zero.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Placing an Order

You place your order request for goods from the website by clicking on the confirm order button at the end of the online order process. You will be guided through the process of placing an order by a series of simple instructions on the website.

Once you have placed your order, we will send you an email acknowledgement providing you with a reference number and the total value of your order that will be debited from your credit / debit card. This is not an order confirmation or order acceptance from Ochre And Ocre.

Orders are accepted at Ochre and Ocre’s sole discretion but are normally accepted if the goods requested are available, the order reflects the current pricing, the delivery address is within our delivery area, and the credit or debit card provided is authorised for the transaction.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation Procedure, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Procedure.

If you need any information about your order(s), please contact Ochre And Ocre by email,customerservice@ochreandocre.com.

If we are unable to fulfil your order following our order acknowledgement we will contact you by email or telephone advising you of this.

Payment

By providing us with details of the payment card and submitting the order you:

Confirm that the credit or debit card that is being used is yours.
Authorise us to deduct from the payment card account the full price of the Goods and all other payments that may become due to us under the contract.

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery.

The deduction of monies from your payment card, does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order, we will credit your payment card with the amount previously deducted, or send you a cheque to the value of the personal cheque received.

Returns

It is really important to us that you are delighted with your order. We care passionately about the products we sell and the service we give.

As Ochre And Ocre are an English company, all our return policies are according to English law.

If for some reason you are not satisfied you should return the product to us, unused, within 28 days of receipt. Sale items should be returned within 10 days. Please include the invoice note and original packaging, with any tags attached. (This does not affect your statutory rights). Please indicate on the bottom of the invoice note whether you would like a refund or replacement.

If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.

Ochre And Ocre will pay the delivery cost on your first exchange (sent via Standard Delivery). Subsequent exchanges are charged at the standard delivery rate.

Please take extra care to read the wash care instructions, we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

If you are returning goods in the UK, they should be returned to:

Ochre And Ocre
c/o Unit 1
Stockwood Business Park
Stockwood
Worcester
B96 6SX

Any refunds will be completed within 30 days of the goods being returned to us. We will refund the entire purchase price. Regretfully shipping fees are not refundable on non-faulty products.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Sales

Unless the item is faulty, sale items can only be exchanged not refunded. In order to qualify for an exchange, sale items must be returned within 10 days of receipt. Returned goods must be complete, in perfect condition, unused, and with the original packaging.

Your right to cancel

You may normally cancel your order, (once accepted by us), for any reason up to the point of despatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Please inform us in writing, either by letter or email, if you wish to cancel.
Items made to your specification, under our bespoke service cannot be cancelled, once we have received your order, and confirmed the price.

Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time when the relevant information was entered onto the system. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

We do offer a swatch card service, which you can request by emailingcustomerservice@ochreandocre.com, and advising the contact details where you would like the swatch card to be sent.

Any typographical, clerical or other error or omission on any page of this Website, or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

The price of the goods shall be the price set out on the relevant page of this Website. This price is inclusive of any applicable value added tax but exclusive of delivery and packaging charges as set out on the order form.

We reserve the right to change the prices set out on this Website at any time. If the price of the goods changes between the date you place your order and the date the order is dispatched, we will let you know and ask you to confirm by email that the new price is acceptable. You will have the option to cancel the order, if you are not happy.

Disclaimer and Limitations of Liability

Ochre And Ocre Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Ochre And Ocre nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, (whether on the part of Ochre And Ocre or any of its members, agents, directors, employees or otherwise), for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses, or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products, of their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Ochre And Ocre limited and any other associated company of Ochre And Ocre Limited as if references to Ochre And Ocre included references to each such associated company.

While Ocre And Ocre uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Ochre and Ocre will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Ochre And Ocre takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

This website contains links to other websites. Ochre And Ocre is not responsible for the privacy practices or content of such websites. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Ochre And Ocre.

The entire liability of Ochre And Ocre under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Ochre And Ocre will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Ochre And Ocre may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific written permission of Ochre And Ocre.

No person who is a party to these terms and conditions shall have any right to enforce any term under the Contracts(Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright

We grant you a limited license to access and make personal use of this web site, but not to download(other than page caching) or modify it or any portion of it, except with the express written consent from us.

All content included on the website, such as text, graphics, logos and images belong to us and are protected by United Kingdom and International copyright laws.
Any infringement of these laws will be pursued vigorously.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link that in our sole opinion is inappropriate or controversial.

Our Details

Ochre And Ocre Limited
Ambleside
Castlemorton
Nr Malvern
Worcestershire
WR13 6DA

Company Registration Number 6416582
VAT Registration Number 928 9884 48