FAQs
Q: What size tablecloth should I order?
A: As a rule of thumb, 30-50cm should be added to the width & length, (or diameter), of your table, to allow for a good drape.
Q: What washcare instructions do you recommend?
A: All of our items have washcare instructions on the care label; all our items are tested up to a 40 degree wash. However it is more environmentally friendly to wash at 30 degrees. Also in order to keep your Ochre & Ocre product "green", use a non bleach washing agent. Do not use chlorine based bleach on any of our products, iron with a medium heat iron, (the sole plate of your iron should not exceed 150 degrees C), do not dryclean any of the items, do not use stain removal solvents, & do not tumble dry.
Hang the linens up to dry to minimise ironing. Iron the fabric damp, the more time you take to hang it up properly to dry the less time it takes to iron. If stained wash immediately.
The kitchen items with a heat protective filling, should be washed on a synthetic wash, (this includes the gauntlet, pot holder & oven gloves).
Q: Is it safe for me to use my personal & credit card details on line at www.ochreandocre.com?
A: We work closely with Protx to ensure that all your personal & payment details are kept safe. All your card details are encrypted when they are entered. If you think your card has been used fraudently, you should notify your card provider, in accordance with their reporting rules & procedures.
We ask for personal details such as telephone number and email address so that we can contact you in case there is a problem with your order (with delivery for example) or so that we can respond to your queries typically regarding made-to-measure tablecloths. We may also contact existing customers through email with special Ochre & Ocre offers and information.
Ochre & Ocre will protect your personal data. You can remove your email address from our mailing lists at any time. We will not sell this information to any third parties or redistribute it in any way. Personal data is gathered and stored in accordance with the Data Protection Act 1998 UK.
Q: I can't find the size of tablecloth I want?
A: We are planning to offer a bespoke service, in Spring 2009, for special sizes of tablecloths. Please contact us with your requirements by email: customerservice@ochreandocre.com. Please let us know the length & width, or diameter of cloth your require, & what shape you require. We will then get a quote from our factory, & will also advise you if any extra seams / joins are required due to the dimensions.
The maximum width in cotton is 265cm, there is no maximum length.
Please note: Made-to-measure tablecloths are not held in stock but are made to your exact measurements. They can not be returned unless they are defective - so please double check all measurements.
Q: All your sizes are in cm's, how do I work out the size in inches?
A: To convert inches into cm approx, multiply the number of inches by 2.54. To convert from cm to inches divide the number of cm by 2.54.
